FAQ

FAQ about White Liner.

FAQ about White Liner

Post by Hokkaido Niseko Holidays - White Liner & Good Sports

An error occurred while processing credit card.

Please make sure the order amount does not exceed your credit card limit and also check if you entered valid credit card expiration date.
Credit cards issued outside Japan may be subject to a daily limit. Please try with a different card.
Please leave the security card space blank.

What is considered a round trip booking?

Booking both departure and return is considered round trip booking. Airport→Niseko→Sapporo Hotels, or Sapporo Hotels→Niseko→Airport is also considered a White Liner round trip booking.

I cannot select the bus number.

The bus you wish to take is fully booked or has been canceled since the number of passengers didn't reach our minimum number of 6.

I would like to modify my booking.

[ Change of Booking ]

Please call us during business hours to change or cancel your booking. If your call or email is received outside of business hours, it will be considered as received the next business day.
Our change of booking policy is listed below.

Type of change Bus / Bus-pack
Up to 4 days prior 1-3 days prior Day of departure
Date ¥500 ×
Bus ¥500 ¥500
Bus boarding point (Same route only) ¥500
Bus get off point (Same route only)
From Bus-only to Bus-pack
From Bus-pack to Bus-only
Lift ticket
Additional passenger(s) Please make a separate booking.
Reduction of passenger(s) Cancellation policy will apply.

○ -- You can change without a fee.
¥500 -- You can change for a fee of 500JPY per person. Fee is payable to our staff at check in.
× -- Unable to Change.

[ Cancellation Policy ]

Cancellation fees are as follows:

1-3 days prior to departure Day of departure
50% of travel fee 100% of travel fee

How do I get the bus tickets?

There are no bus tickets. Just tell your name or the reservation ID to our staff.

How long does it take to get to the White Liner bus counter tour desk in the domestic terminal from the International terminal?

It is a twenty minute walk from the arrival gate of the International terminal, which is located on the 2nd floor, Follow signs to domestic terminal. When you reach the departure lounge, go down to the 1st floor. Our counter is located among the domestic tour desk between JAL arrival gate A and B on the 1st floor in the Domestic Terminal.

How do I get the lift pass?

The lift pass voucher will be given to you at the tour desk counter in the airport or our staff will give it to you when you get on the bus in Sapporo City. Take the voucher to "the ski-resort-ticket-counter" and exchange it for your lift pass.

If my flight was delayed, can I get on a bus?

[In case of flight delay]

  • If you had allowed enough time for connection as required below, you can take the next available bus at no charge. If there is no bus operation or seat available, your bus fare will be fully refunded.
  • If your connecting time is less than the time required above, you can take the next available bus on the same day for 500JPY change fee per person. If there is no bus operation or seat available, a 100% cancellation fee will apply and your bus fare will NOT be refunded.

[Time required for bus transfer at the airport]

  • DOMESTIC: Allow at least 45 minutes after flight arrival and 60 minutes for departure.
  • INTERNATIONAL: Allow at least 90 minutes after flight arrival and 120 minutes for departure.

Are there reserved seating?

We do not have reserved seating. All seats are "first come, first serve".

  • Ski / Snowboad Rental WEB DISCOUNT 20% OFF
  • Recommended for families and groups! Private Charter
  • Niseko Ski Bus White-Liner/Special Bus Pack BOOK HERE

PageTop