FAQ about White Liner.
Post by Hokkaido Niseko Holidays - White Liner & Good Sports
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What is considered a round trip booking?
Booking both departure and return is considered round trip booking. Airport→Niseko→Sapporo Hotels, or Sapporo Hotels→Niseko→Airport is also considered a White Liner round trip booking.
I cannot select the bus number.
The bus you wish to take is fully booked or has been canceled since the number of passengers didn't reach our minimum number of 6.
I would like to modify my booking.
[ Change of Booking ]
Please call us during business hours to change or cancel your booking. If your call or email is received outside of business hours, it will be considered as received the next business day.
Our change of booking policy is listed below.
|Type of change||Bus / Bus-pack|
|Up to 4 days prior||1-3 days prior||Day of departure|
|Bus boarding point (Same route only)||○||○||¥500|
|Bus get off point (Same route only)||○||○||○|
|From Bus-only to Bus-pack||○||○||○|
|From Bus-pack to Bus-only||○||○||○|
|Additional passenger(s)||Please make a separate booking.|
|Reduction of passenger(s)||Cancellation policy will apply.|
○ -- You can change without a fee.
¥500 -- You can change for a fee of 500JPY per person. Fee is payable to our staff at check in.
× -- Unable to Change.
[ Cancellation Policy ]
Cancellation fees are as follows:
|1-3 days prior to departure||Day of departure|
|50% of travel fee||100% of travel fee|
How do I get the bus tickets?
There are no bus tickets. Just tell your name or the reservation ID to our staff.
Where is the White Liner Bus counter in New Chitose Airport?
How long does it take to get to the White Liner bus counter tour desk in the domestic terminal from the International terminal?
It is a twenty minute walk from the arrival gate of the International terminal, which is located on the 2nd floor, Follow signs to domestic terminal. When you reach the departure lounge, go down to the 1st floor. Our counter is located among the domestic tour desk between JAL arrival gate A and B on the 1st floor in the Domestic Terminal.
How do I get the lift pass?
The lift pass voucher will be given to you at the tour desk counter in the airport or our staff will give it to you when you get on the bus in Sapporo City. Take the voucher to "the ski-resort-ticket-counter" and exchange it for your lift pass.
If my flight was delayed, can I get on a bus?
[In case of flight delay]
[Time required for bus transfer at the airport]
Are there reserved seating?
We do not have reserved seating. All seats are "first come, first serve".