Please read the following carefully
- Please settle your payment within 2 days of date of booking.
- Your booking will be canceled if payment is not completed by the due date.
- Price of booking includes equipment rental (See EQUIPMENT RENTAL Section), insurance and consumption tax.
- Minimum number of participants required are 2 people. If the minimum is not met, tour may be cancelled.
- A tour may be cancelled due to weather・water conditions.
- Due to the nature of outdoor river activities, there is a risk of danger when participating. Although our guides and staff take every safety precaution, please be aware of the inherit risks involved when joining our tour.
- Mobile・smart phones, filming equipment, valuables and jewelry are strictly prohibited. We provide lockers free of charge. Alcohol consumption is prohibited. If suspected of alcoholic intake, participation will be prohibited and cancellation fees will apply.
- A completed and signed consent form is required for each participant. This information is used only in case of accidents to assist with emergency needs. At the end of the tour, this form is deleted.
- Please wear an easy to dry shirt and shorts over a swimsuit to board the boat. You will get wet! River shoes will be provided free of charge to wear on your feet. You may be asked to wear a dry suit depending upon weather conditions. In case of cold weather, please wear warm sportswear under the dry suit.
- To prevent catching colds, always bring extra clothes to change after the tour. Even though you wear a dry suit, you may get wet from water and perspiration.
All equipment necessary for your tour will be provided and included in the tour price. These include dry suit, life jacket, paddle, helmet, river shoes, and for those wearing glasses, a glasses strap.
WHAT TO BRING
Clothing: Please refer to CLOTHING Section above for details.
Towel: Bring a towel to dry yourself after the tour.
Payment by credit card only.
Lump sum payment method only
- Cancellation fees
One day before tour Day of Tour 50% 100%
- Please allow enough time if you are driving. Cancellation fees will apply if you are late.
- Cancellation fees will not apply if tour is cancelled by company.
- The tour will be operated in rainy weather; however, when one of the conditions below occurs, the tour will be cancelled. We will inform you of the cancellation at least one day before the tour.
- Water level: When the water level at the Kutchan Water Level Station exceeds the designated water level of 169.46.
- Weather warnings: When the Weather Bureau issues a heavy rainfall and flood warning (Final decision will be made based on weather information).
- When a request for cancellation has been made by an official institution.
- When a tour leader determines that conditions are not safe for rafting.
- Please also be aware that on the day of your tour, you may be informed of cancellation due to worsening river conditions such as heavy rain, proximity of a thunderstorm, and risk of fallen trees.