• お問い合わせ
  • English
  • GREEN SEASON

Excitement! Ski/Snowboard of Hokkaido is GOOD SPORTS. Niseko Furano Tomamu Kiroro Sahoro

WHITE-LINER

  • Top >
  • Company >
  • Standard Form Travel Agent Contract
  • Company
  • Standard Form Travel Agent Contract
  • General Terms and Conditions
  • Privacy Policy

Standard Form Travel Agent Contract

Public Notice No. 1593 by the Ministry of Land, Infrastructure and Transport This is an official announcement of the following revision concerning all terms and conditions of the standard form travel agent contract (Public Notice No. 790 by the Ministry of Transport dated December 19, 7th Year of Heisei - 1995) as stipulated in Article 12 -3 of the Travel Agency Law (Law No. 239 of 27th Year of Showa - 1952) December 16, 16th Year of Heisei - 2004 Kazuo Kitagawa, Minister of Land, Infrastructure and Transport

  • - Subscription Type Package Tour Contract Section -
    Chapter 1 - General Provisions

    • Article 1. - Scope of Application
      • 01.01. The Contract of our Company (hereinafter to be referred to as "We," "Us," or
        "Our" as the case may be) concerning the Subscription Type Package Tour (hereinafter
        referred to as the "Package Tour") to be concluded with the Traveler, shall be based on
        this Contract under the following terms and conditions. In the case that any matter not
        stipulated in this Contract arises, ordinance or generally established practice shall be
        applied.
        01.02. In cases where we conclude a Special Contract with the Traveler in writing,
        neither in violation of the relevant law, nor harming the interests of the Traveler, such a Special Contract shall be given priority, notwithstanding the provision of the preceding Paragraph 01.01.

    • Article 2 - Definition of Terminology
      • 02.01. The “Package Tour" shall mean, in this Contract, such Tours as those for which
        we prepare beforehand, travel plans including itineraries, destinations, forms of transport and contents of accommodation service to be offered to Travelers, as well as
        the amount of the Tour Price payable to us by the Traveler, which shall be implemented
        as planned.

        02.02. In this Contract, the "Inland Trip" shall refer to trips planned with travel within
        Japan only, and the "Overseas Trip" shall mean those trips other than inland trips.

        02.03. In this Section, the "Communication Contract" shall refer to the Package Tour
        Contract, concluded for our Package Tour with the card member of our Company, or the
        credit card company (hereinafter referred to as the "Affiliated Company") affiliated with
        the company marketing the Package Tour on our behalf, by subscription through
        telephone, mail, facsimile, or other means of communication. This is subject to receiving
        prior consent from the Traveler, regarding settlement of the credit obligation or liability
        held by us, such as the Tour Price, etc., under the Package Tour Contract, on and after
        the due date of such obligation or liability according to card membership rules as
        provided separately by the Affiliated Company. This is also subject to payment of the
        Tour Price, etc. payable under the aforementioned Package Tour Contract, as specified
        by the method in 12.02, the latter Paragraph of 16.01, and 19.02 hereunder.

        02.04. In this Section, the "Electronically Consented Notice" shall refer to the notice
        issued in acceptance of the subscription for the Contract. The issuance is conducted by
        means of transmission, through methods utilizing information-communication
        technologies, via telecommunication lines Connecting the computer, facsimile, telex or
        telephone (hereinafter referred to as the "Electronic Computer, etc."), as used by us, or
        the company marketing the Package Tour on our behalf, with the Electronic Computer,
        etc. used by the Traveler.

        02.05. In this Contract, the "Date Card Used" shall refer to the date when the Traveler
        or our Company becomes obligated to pay the Tour Price, etc. or when refundable
        liability is implemented under the Package Tour Contract.

    • Article 3. - Contents of Tour Contract
      • 03.01. We undertake the organization of arrangements and administration of itineraries
        under the Package Tour Contract, such that the Traveler may be provided with
        transport, transport and accommodation as offered by accommodation facilities, and other services concerning the Tour (hereinafter referred to as the "Tour Service").

    • Article 4. - Business Agent
      • 04.01. We reserve the right to engage other travel agents, professional organizers and
        arrangers, or other helpers in or outside Japan, in having them make arrangements in
        whole, or in part on our behalf, for the execution of the Package Tour Contract.

  • Chapter 2 - Conclusion of Contract

    • Article 5. - Subscription for the Tour Contract (In Case the Travel Agent Does Not Fall Under Category III)
      • 05.01. A Traveler who wishes to subscribe for our Package Tour Contract shall fill in the
        necessary information on the Application Form as designated by us (hereinafter
        referred to as the "Application Form"), and shall submit it to us together with the
        required Application Fee as specified separately by us.

        05.02. Notwithstanding provision of preceding Paragraph 05.01, the Traveler who
        wishes to subscribe for our Communication Contract, shall notify us of the name of the
        desired Package Tour, the start date of the Tour, the aforementioned Traveler's
        membership number and other information as required (hereinafter in the subsequent
        Articles referred to as the "Membership Number, etc.").

        05.03. The Application Fee as specified in 05.01 above, shall be treated as part of the
        Tour Price, may be subject to forfeiture in the case of cancellation, or may be used as a
        penalty charge .

        05.04. In cases where the Traveler participating in the Package Tour requires special
        attention, the aforementioned Traveler shall mention such a request to us at the time of
        application for the Contract. We shall attempt to accommodate such requests as far as
        possible.

        05.05. Expenses incurred as a result of special arrangements made at the request of the
        Traveler, under preceding Paragraph 05.04, shall be borne by the Traveler themselves.

        Article 5. - Subscription for Tour Contract (In the Case of a Category III Travel
        Agent)

        05.01. A Traveler who wishes to subscribe for our Package Tour Contract shall fill in the
        necessary information on the Application Form as designated by us (hereinafter
        referred to as the "Application Form"), and shall submit it to us together with the
        required Application Fee payable in the amount specified separately by us.

        05.02. Notwithstanding the provision of the preceding Paragraph 05.01, the Traveler
        who wishes to subscribe for our Communication Contract, shall notify us of the name of
        the desired Package Tour, the start date of the Tour, the aforementioned Traveler's
        membership number and other information as required (hereinafter referred to as the
        "Membership Number, etc.").

        05.03. The Application Fee specified in 05.01 above shall be treated and used as part of
        the Tour Price, cancellation fee or penalty charge as required.

        05.04. In cases where the Traveler participating in the Package Tour requires special
        attention, the aforementioned Traveler shall mention such a request to us at the time of
        application for the Contract. We shall attempt to accommodate such requests as far as
        possible.

        05.05. Expenses incurred as a result of special arrangements made at the request of the

        Traveler, under the preceding Paragraph 05.04, shall be borne by the Traveler.
    • Article 6. - Subscription by Telephone, etc.
      • 06.01. Subscriptions for the Package Tour Contract are accepted by means of telephone,
        mail, facsimile and other means of communications. In such cases, the Contract is not
        concluded at the time of subscription, and the Traveler for the aforementioned Tour
        shall submit an Application Form and Application Fee, or notify us of his or her
        Membership Number, etc. within the period as designated by us, in accordance with the
        provision of 05.01 or 05.02 of preceding Article 5, after we have notified said Traveler of
        our acceptance of his or her subscription,

        06.02. Upon the submission of the Application Form and Application Fee as specified in
        preceding Paragraph 06.01, or when we have been notified of the Traveler's
        Membership Number, etc., the order in which we conclude the Package Tour Contract
        with the aforementioned Traveler shall be in the same order that we received said
        subscription, with regards to other similar subscriptions.

        06.03. In cases where the Traveler fails to submit the Application Fee, or to notify us of
        his or her Membership Number, etc. within the period specified in 06.01 above, we shall
        consider such a subscription as not having been received and treat it accordingly.

    • Article 7. - Rejection of Contract Conclusion
      • 07.01. The following are cases upon which we reserve the right to decline the conclusion
        the Package Tour Contract.

        (1) In cases where the age, sex, qualifications, skills and/or other conditions of the
        Traveler in question do not meet such conditions as specified by us in advance, as
        required of Travelers participating in the Tour.

        (2) In cases where the number of Travelers subscribing for the Tour has already reached
        the maximum number of participants as scheduled for the Tour.

        (3) In cases where the Traveler in question subscribing for the Tour is likely to create a
        nuisance for other Travelers or hinder smooth implementation of the Tour as a group.

        (4) In cases where there is any inconvenience experienced on our side related to our
        business, as stemming from the actions of the Traveler in question during the
        subscription process.

        (5) In cases where the Communication Contract is about to be concluded, and the
        Traveler is unable to settle in whole or in part, the liability related to his or her Tour
        Price, etc. as stipulated in the card membership rules of the Affiliated Company. Such
        reasons may be due to, but not limited to, the credit card as held by the Traveler in
        question, being found to be invalid.

    • Article 8. - Time that the Tour Contract is deemed Concluded
      • 08.01. The Package Tour Contract shall be deemed to be concluded, when we have
        accepted the conclusion of the Contract, and have received the Application Fee as
        specified in 05.01.

        08.02. Notwithstanding the provision of preceding Paragraph 08.01, the
        Communication Contract shall be considered concluded when we send a notice to the
        effect of communicating our acceptance of the conclusion of the Contract. An electronic
        notice of acceptance as sent by us is exception to this, in which case the
        aforementioned Contract shall be deemed to be concluded when said electronic notice

        reaches the Traveler.

         

    • Article 9. - Delivery of Contract Document
      • 09.01. We shall promptly deliver to the Traveler, a document (hereinafter referred to as
        the "Contract Document") detailing the itinerary, contents of Tour Service, Tour Prices,
        and other conditions of the Tour, as well as matters concerning our responsibility with
        regards to the Tour, after the Tour Contract has been concluded as defined in preceding
        Article 8.

        09.02. The scope of the Tour Service involving our responsibility in making
        arrangements and administering itineraries under the Package Tour Contract, shall be
        based on details stated in the Contract Document, as specified in preceding Paragraph
        09.01.

         

    • Article 10. - The Determinate Document
      • 10.01. In cases where it is not possible to state the determinate itinerary, or the names
        of transport and/or accommodation facilities in the Contract Document as specified in
        preceding Article 09.01., we shall list, on a limited basis, the names of facilities
        scheduled for accommodation and the name of intended transport facilities on the
        Contract Document. Further to delivering such a Contract Document, we shall also
        deliver a document with descriptions of determinate conditions (hereinafter referred to
        as the "Determinate Document") on or before the date as specified in said Contract
        Document, but no later than the day immediately preceding the starting date of the
        Tour (or the starting date of the Tour, in cases where subscriptions for the Package Tour Contract are made during the 7-day period leading up to the start date of the tour) .

        10.02. With respect to preceding Paragraph 10.01., in cases where an enquiry is
        received from a Traveler who wishes to confirm the condition of arrangements, we shall
        respond promptly and properly to such an enquiry, even prior to the delivery of the
        Determinate Document to said Traveler.

        10.03. In cases where the Determinate Document has been delivered as specified in
        10.01., the scope of the Tour Service involving our responsibility to arrange and
        administer the itinerary, shall be limited to the scope as described in said Determinate

        Document.

         

    • Article 11. - Method of Utilizing Telecommunication Technology
      • 11.01. Assuming prior consent of the Traveler has been obtained; when said Traveler
        has been provided with details such as the itinerary, contents of the Tour Service, the
        Tour Price, other conditions of the Tour, and our responsibility (hereinafter referred to
        in this Article as the "Described Details"), to be stated in the document, the Contract
        Document, or the Determinate Document, at such a time when he or she is about to
        conclude the Package Tour Contract, and said provision is by means of utilizing
        telecommunications technology, instead of physically delivering the aforementioned
        document(s) to said Traveler, we shall confirm that the Described Details have been
        recorded on a file as equipped in and as capable of communications equipment and as
        used by the Traveler (confined to the use of said Traveler) and have been viewed by said
        Traveler.

        11.02. With respect to preceding Paragraph 11.01., when the communications
        equipment used by the aforementioned Traveler is not equipped with and/or not capable
        of the function of recording the Described Details, we shall record the Described Details
        on a file (for exclusive use of the said Traveler) as equipped in and as capable of
        communications equipment used by us, and confirm that said Traveler has viewed the
        Described Details.

         

    • Article 12. - Tour Pri Price (In Case the Travel Agent Does Not Fall Under Category III)
      • 12.01. The Traveler shall pay to us, the amount of the Tour Price as specified in the
        Contract Document, on or before the date specified in the Contract Document, and prior
        to the starting date of the Tour.

        12.02. Upon conclusion of the Communication Contract, we shall receive payment of the
        amount of the Tour Price as specified in the Contract Document by the credit card of our
        Affiliated Company, and without the need to obtain the Traveler's signature on the
        designated voucher. In this case, the date of card used shall be considered as the date

        that the Tour Contract is concluded.

         

    • Article 12. - Tour Price (In the Case of a Category III Travel Agent)
      • 12.01. The Traveler shall pay to us the Tour Price as specified in the Contract Document
        on or before the date specified in the Contract Document after the start date of the Tour.
        Please note that we will not accept receipt of the Tour Price prior to the start of the Tour
        except for the Application Fee.

        12.02. Upon conclusion of the Communication Contract, we shall receive payment of the
        Tour Price, in the amount specified in the Contract Document, by the credit card of our
        Affiliated Company without the need to obtain the Traveler's signature on the
        designated voucher. In this case, the Use Date of the aforementioned card shall be
        considered, as for the Application Fee, as the date that the Tour Contract is concluded,
        and, as for the Tour Price excluding the Application Fee, as the date described in the
        Contract Document after the start date of the Tour.

  • Chapter 3 - Alteration of the Contract

    • Article 13. - Alteration of Contract Contents
      • 13.01. In cases where unusual and unforeseen circumstances arise due to reasons
        beyond our control, including, but not limited to acts of God/providence, acts of war, civil
        commotion, suspension and/or closure of Tour Services such as transport and
        accommodation facilities, exercises and/or orders from government and other public
        agencies, the need to use transport services not based on our original transport plan,
        and such circumstances affect the safe and smooth implementation of the Tour, we may
        be required to change the itinerary contents of the Tour Service, and other contents of the Package Tour Contract (hereinafter referred to as the "Contract Contents") by
        promptly informing and/or explaining to the Traveler beforehand, reasons for the
        nature of such circumstances being beyond our control, and the correlation between
        such circumstances and subsequent changes. This shall be the case except at the time of
        an emergency, where the Traveler is informed and/or receives an appropriate
        explanation after such changes have been made.

    • Article 14. - Alteration of Tour Price
      • 14.01. In cases where the transport fare and charge applicable to the transport facilities
        being used for the implementation of the Package Tour (hereinafter in this Article
        referred to as the "Applicable Fare and Charge") are increased or reduced considerably
        beyond price levels as normally assumed, due to significant changes to economic and/or
        other conditions, compared with the Applicable Fare and Charge specified at the time
        when the Package Tour was originally offered, we shall be permitted to increase or
        reduce the amount of the Tour Price within the range of the amount so increased or
        reduced.

        14.02. In cases where we increase the Tour Price as provided for in preceding Paragraph
        14.01., we shall inform the Traveler to that effect no later than the 15th day prior to the
        starting date of the Tour.

        14.03. In cases where the Applicable Fare and Charge are reduced as provided for in
        14.01., we shall lower the Tour Price by the amount so reduced in accordance with the
        provision of said Paragraph.

        14.04. In cases where changes in the contents of the Tour Contract, according to the
        provision of preceding Article 13, result in any increase or decrease to accrue in the
        expenses required for the implementation of the Tour (including cancellation charges for the Tour Service not received due to changes in the contents of said Contract, penalties and/or other prepaid or payable expenses), we reserve the right to make changes to the amount of the Tour Price, within the range of the amount increased or reduced when such Contract Contents are changed (except when such a change is the result of a lack of vacancies in the transport and accommodation facilities, or rooms and other facilities, despite the relevant Tour Service and seats/places as provided by the transport and accommodation facilities) .

        14.05. When the number of people participating in the Tour changes due to reasons not
        attributed to us after the conclusion of the Package Tour Contract, in cases where we
        have stated in the Contract Document that the Tour Price varies with the number of
        people utilizing the transport and accommodation facilities, we reserve the right to

        change the amount of the Tour Price as described in the Contract Document.
    • Article 15. (Change of Traveler )
      • 15.01. A Traveler who has concluded a Package Tour Contract with us, may assign
        his/her status under said Contract to a third party, subject to our consent.

        15.02. In cases where the Traveler wishes to obtain our consent as provided for in
        preceding paragraph 15.01, said Traveler shall fill in the necessary information on a
        form as designated by us, and submit it with the handling fee of a designated amount,
        to us.

        15.03. The assignment of said status under the Contract, as provided for in 15.01., shall
        take effect when approved by us. After such approval, the third party who has acquired
        such status under the Tour Contract, shall inherit all rights and obligations concerning
        said Package Tour Contract as originally concluded by the Traveler.

  • Chapter 4 - Cancellation of the Contract

    • Article 16. - The Traveler's rights in canceling the Contract
      • 16.01. The Traveler may, at any time, cancel the Package Tour Contract by paying to us
        the cancellation fee as specified in Schedule I. In cases where said Traveler wishes to
        cancel the Communication Contract, we shall accept and process payment of the cancellation fee by using the card of our Affiliated Company without obtaining said Traveler's signature on the designated voucher.

        16.02. The Traveler may cancel the Package Tour, in the following instances without
        having to pay the cancellation fee before the start of the Tour, notwithstanding the
        provision of preceding Paragraph 16.01.

        (1) In cases where the Contract Contents are changed by us. This is, however, limited
        only to those cases resulting from such changes as those listed in the left column of
        Schedule II and other important changes.

        (2) In cases where the Tour Price is increased under the provision of 14.01.

        (3) In cases where unusual and unforeseen circumstances arise due to reasons beyond
        our control, including, but not limited to acts of God/providence, acts of war, civil
        commotion, suspension and/or closure of Tour Services such as transport and
        accommodation facilities, exercises and/or orders from government and other public
        agencies, and other such circumstances that affect the safe and smooth implementation
        of the Tour, or that have increased the potential of disabling the tour to an extreme
        extent.

        (4) In cases where we fail to deliver the Determinate Document to the Traveler on or
        prior to the date specified in 10.01.

        (5) In cases where the implementation of the Tour is prevented/precluded as scheduled
        according to the itinerary described in the Contract Document, as a result of causes
        attributed to us.

        16.03. When the Traveler is unable to receive the Tour Service as described in the
        Contract Document after the start of the Tour, due to causes not attributed to him/her,
        or when we inform him/her to this effect, said Traveler may cancel the Contract for that
        portion of the Tour Service which he/she is unable to receive, without paying the
        cancellation fee, notwithstanding the provision of 16.01.

        16.04. In the case of preceding Paragraph 16.03, we shall refund to the Traveler: the
        portion of the Tour Price as represented by the portion of the Tour Service which has
        become unavailable. However, when the afore-mentioned case is not due to causes
        attributed to us; we shall refund to said Traveler: the afore-mentioned amount, after
        deduction of the cancellation fee, and after the application of any penalties and/or other
        amounts already paid, or related to expenses payable from such a time, for said Tour
        Service.

    • Article 17. - Our Right to Cancel the Contract - Cancellation before the Start of the Tour
      • 17.01. We reserve the right to cancel the Package Tour Contract before the start of the
        Tour by explaining to the Traveler about the reason for the cancellation, in the following
        instances.

        (1) In cases where it becomes known that the Traveler does not meet the conditions
        required of Tour participants, such as age, sex, qualifications, skills, etc., as specified by
        us beforehand.
        (2) In cases where the Traveler is considered unable to participate in said Tour due to
        illness, the absence of a necessary aide/helper and/or other such causes.

        (3) In cases where the Traveler is likely to create a nuisance for other Travelers and/or
        hinder smooth implementation of the Tour as a group.

        (4) In cases where the Traveler requests extra burden in regards of the contents of the
        Contract beyond a reasonable extent.

        (5) In cases where the number of Travelers participating in the Tour does not reach the
        minimum number of participants for the Tour as specified in the Contract Document.

        (6) In cases where it is extremely likely that Tour conditions required for
        implementation of the Tour as described at the time of the conclusion of the Contract,
        such as the amount of snowfall necessary for a ski Tour, shall not come into being.

        (7) In cases where unusual and unforeseen circumstances arise due to reasons beyond
        our control, including, but not limited to acts of God/providence, acts of war, civil
        commotion, suspension and/or closure of Tour Services such as transport and
        accommodation facilities, exercises and/or orders from government and other public
        agencies, and other such circumstances that affect the safe and smooth implementation
        of the Tour as scheduled according to the itinerary described in the Contract Document,
        or that have increased the potential of disabling the tour to an extreme extent.

        (8) In cases where the Communication Contract has been concluded, and the Traveler is unable to settle in whole or in part, the liability related to his or her Tour Price, etc. as
        stipulated in the card membership rules of the Affiliated Company. Such reasons may
        be due to, but not limited to, the credit card as held by the Traveler in question, being
        invalid.

        17.02. In cases where the Traveler does not pay the Tour Price by the due date, as
        specified in the Contract Document as provided for in 12.01, the Traveler shall be
        considered to have cancelled the Package Tour Contract on the day immediately
        following the said due date. In such a case, said Traveler shall pay a penalty of the
        amount equal to the cancellation fee as specified in 16.01 to us.

        17.03. In cases where we cancel the Package Tour Contract due to reasons as defined in
        17.01. (5), we shall inform Travelers participating in the Tour that said Tour is to be
        cancelled, no later than the 13th day prior to the starting date of the Tour in the case of
        inland Tours (no later than the 3rd day prior in the case of a day trip) and no later than
        the 23rd day prior (no later than the 33rd day prior to the starting date of the Tour,
        should such a date fall within the *Peak Season as defined in Schedule I) to the starting
        date of the Tour otherwise.

         

    • Article 18. - Our Right to Cancel the contract - Cancellation after the beginning of the Tour
      • 18.01. We reserve the right to cancel part of the Package Tour Contract, in the following
        instances, even after the start of the Tour, by explaining to the Traveler about the
        reason for the cancellation.

        (1) In cases where the Traveler is considered unable to continue said Tour due to the
        absence of a necessary aide/helper and/or other such causes.

        (2) In cases where the Traveler infringes on the safe and smooth implementation of said
        Tour by not following instructions as given by our Tour Escort and/or other staff for the
        safe and/or smooth implementation of the Tour, or by disrupting the disciplinary order
        of group activities by physically assaulting and/or threatening said staff or other
        Travelers.

        (3) In cases where unusual and unforeseen circumstances arise due to reasons beyond our control, including, but not limited to acts of God/providence, acts of war, civil
        commotion, suspension and/or closure of Tour Services such as transport and
        accommodation facilities, exercises and/or orders from government and other public
        agencies, and other such circumstances that affect the safe and smooth implementation
        of the Tour.

        18.02. In cases where we cancel the Package Tour Contract under the provision of
        preceding Paragraph 18.01, the contractual relationship between our Company and the
        Traveler shall cease to exist from this point forth. In such a case, it shall be deemed that
        our liability related to the Tour Service already provided to the Traveler has effectively
        been redeemed.
        18.03. In the case of preceding Paragraph 18.02, we shall refund to said Traveler: the
        afore-mentioned amount, after deduction of the cancellation fee, and after the
        application of any penalties and/or other amounts already paid, or related to expenses
        still payable from such a time, for said Tour Service, from the remaining amount for the
        portion of said Tour service which has yet to be offered to the Traveler.

    • Article 19. - Refund of Tour Price
      • 19.01. In cases where a refund becomes due to the Traveler as a result of the Tour Price
        being reduced under provisions set forth from 14.03 through 14.05, or due to the
        cancellation of the Package Tour Contract under provision of preceding Articles 16
        through 18, we shall refund to the Traveler, the amount by which the Tour Price is
        reduced. Such refunds shall be made within 7 days reckoned from the day immediately
        following the date of cancellation, in cases where the refund is due to cancellation prior
        to the start of the Tour. Otherwise, refunds shall be made within 30 days reckoned from
        the day immediately following the last day of the Tour as stated in the Contract
        Document, in cases where said refund is due to a reduction of the Tour Price, or if
        cancellation takes place after the start of the Tour.

        19.02. In cases where the Communication Contract has been concluded with the
        Traveler, we shall pay a refund to the Traveler according to the card membership rules
        of the Affiliated Company, if a refund becomes due to him/her as a result of a reduction
        of the Tour Price, under provisions set forth from 14.03 through 14.05, or due to the
        cancellation of the Communication Contract under the provisions of preceding Articles 16 through 18. Such refunds shall be made within 7 days reckoned from the day
        immediately following the date of cancellation, in cases where the refund is due to
        cancellation prior to the start of the Tour. Otherwise, refunds shall be made within 30
        days reckoned from the day immediately following the last day of the Tour as stated in
        the Contract Document, in cases where said refund is due to a reduction of the Tour
        Price, or if cancellation takes place after the start of the Tour. The day upon which we
        notify the Traveler shall be considered as the date of using the card.

        19.03. Provisions of preceding Paragraphs, 19.01 and 19.02, shall not prevent the
        Traveler or our Company from exercising the right to claim compensation for damages
        suffered under provisions of Articles 27 or 30.01 hereto.

    • Article 20. - Arrangement for Return Trips after Cancellation of the Contract
      • 20.01. In cases where we cancel the Package Tour Contract after the start of the Tour,
        under provisions of Articles 18.01 (1) or 18.03, we shall undertake to make
        arrangements for Tour Services as needed for the Traveler to return to the place of
        departure of said Tour at the request of the Traveler.

        20.2. With reference to preceding Paragraph 20.01, all expenses required for such

        return trips to the place of departure shall be borne by the Traveler.
  • Chapter 5 - Contracts with Organizations and Groups

    • Article 21. - Contracts with Organizations and Groups
      • 21.01. The provisions of this Chapter shall be applied to the conclusion of Package Tour
        Contracts, relevant to cases where subscriptions are received from two or more
        Travelers due to travel the same route at the same time, provided that each Traveler
        appoints a responsible representative (hereinafter referred to as the "Contract
        Representative").

  • Article 22. - Contract Representative
    • 22.01. Unless a special contract is concluded, the Contract Representative shall be
      deemed the person holding all power of representation concerning the conclusion of the Package Tour Contract, for Travelers who compose of his/her organization or group
      (hereinafter referred to as the "Constituent Member"). All transactions concerning Tour
      business related to said organization or group, shall be handled with said Contract
      Representative.

      22.02. The Contract Representative is required to submit a list of the Constituent
      Members on or before the date as specified by us.

      22.03. We shall not be held accountable for liabilities or obligations which the Contract
      Representative assumes on behalf of the Constituent Members, or liabilities or
      obligations which the Contract Representative is expected to assume in the future.

      22.04. In cases where the Contract Representative does not accompany his/her
      organization or group during the Tour, one of the Constituent Members as appointed by
      the Contract Representative beforehand, shall be deemed by us to be the Contract
      Representative after the commencement of the Tour.

  • Chapter 6 - Administration of Itinerary

    • Article 23. - Administration of Itinerary
      • 23.01. We shall make efforts to secure safe and smooth travel for the Traveler and carry
        out the following services for said Traveler, except where we have concluded a special
        contract with said Traveler which differs from the following provisions.

        (1) To take necessary measures to ensure that said Traveler will receive such Tour
        Service as specified in the Package Tour Contract, in cases where it is feared that said
        Traveler may not be able to receive the afore-mentioned Tour Service during the Tour,

        (2) To make arrangements for alternative services in cases where the alteration of the
        Tour Contract contents becomes unavoidable, despite the undertaking of measures as
        described in the preceding Paragraph. In cases where the Tour itinerary is to be
        changed, we shall make efforts to arrange for the alternative itinerary after the change
        measure up to the purport of the original Tour itinerary. In such a case, we shall also try to minimize alterations of the Contract Contents by making the Tour Service contents after the change as close to the originally planned contents.

    • Article 24. Instructions by Our Company
      • 24.01. The Traveler shall be required to follow the instructions of our Company while
        the Tour is conducted as a group during the Tour from start to finish. This is done for
        the safe and smooth implementation of the Tour.

    • Article 25. Services of Tour Escort, Etc.
      • 25.01. We reserve the right to ask Tour Escorts or others to accompany the Tour,
        depending on the contents of said Tour, for the handling of services as described in
        respective Paragraphs from Article 23, in whole or in part, which we consider necessary
        in Connection with said Package Tour.

        25.02. The service hours for said Tour Escorts or others to engage in the services as
        described in the preceding Paragraph 25.01 shall, in principle, range from 8:00 to 20:00

        hours.
    • Article 26. Protective Measures
      • 26.01. We reserve the right to take measures as necessary in cases where we consider
        the Traveler to be in a Condition requiring attention and/or protection due to sickness
        and/or injury. In such a case, unless the cause of such a condition is not attributed to us,
        the expenditure required for the said measures shall be borne by said Traveler and shall be payable by the Traveler on or before the date as specified by us, by a method as
        designated by us. This shall apply unless the cause of said condition is attributed to our
        actions.

  • Chapter 7 – Responsibility

    • Article 27. Responsibility of Our Company
      • 27.01. We shall be accountable for the compensation of damages suffered by the
        Traveler intentionally or negligently by us, or by our agent who has been engaged by us
        to make arrangements on our behalf, under the provision of Article 4 (hereinafter referred to as the "Business Agent"). Such compensation shall be limited to cases where
        notice has been given to us within two years from the day immediately following the day
        when such damages have been suffered.

        27.02. In cases where the Traveler suffers damage due to unusual and unforeseen
        circumstances arising due to reasons beyond our control, including, but not limited to
        acts of God/providence, acts of war, civil commotion, suspension and/or closure of Tour
        Services such as transport and accommodation facilities, exercises and/or orders from
        government and other public agencies, and other such circumstances, we shall not be
        held liable for compensation, except in the case of preceding Paragraph 27.01.

        27.03. With regards to damage caused to baggage as described in 27.01,
        notwithstanding the provision of said Paragraph, we shall compensate the Traveler to a maximum limit of ¥150,000 per Traveler (except in cases where the damage was caused by us intentionally, or was a direct result of our negligence/fault). Such compensation shall only apply provided we are notified of the damage, no later than 14 days after the day when such damage was suffered in the case of inland trips, and no later than 21 days after the day when such damage was suffered in the case of overseas trips.

         

    • Article 28. - Special Compensation
      • 28.01. We shall pay compensation money and solatium of the amount as set beforehand
        respectively for certain damage caused to the life, body or baggage of a participating
        Traveler during the Package Tour, in accordance with the provision of the separate
        Rules of Special Compensation, regardless whether or not we are accountable for
        causing said damage.

        28.02. In cases where we are accountable under the provision of preceding Article 27.01
        for damage caused as described in preceding Paragraph 28.01, the compensation
        payable by us, within the limits of compensation payable based on said accountability,
        according to preceding Paragraph 28.01, shall be considered fair compensation for said
        damage

        28.03. In such cases as provided for in preceding Paragraph 28.02, our responsibility to pay the indemnity based on the provision of 28.01 shall be reduced by an amount equal
        to the compensation money payable by us, under the provision of preceding Article
        27.01 (including the indemnity considered as compensation money according to the provision of preceding Paragraph 28.02).

        28.04. Package Tours implement by our collection of a separate Tour Price, from a
        participating Traveler on our Package Tour shall be handled as part of the contents of

        the principal Package Tour.
    • Article 29. - Guarantee of Itinerary
      • 29.01. In cases where a major alteration is made to the Tour Contents described in the
        left column of Schedule II (excluding alterations caused by the lack of vacancies in the
        transport and accommodation facilities, or rooms and other facilities, despite the
        relevant Tour Service and seats/places as provided by the transport and accommodation
        facilities and with the exception of alterations as described in the following instances),
        we shall pay compensation for such alterations in excess of the amount by multiplying
        the Tour Price by the percentage as specified in the right column of said Schedule. This
        shall be done no later than 30 days after the last day of the Tour, except in cases where
        it is clear that our accountability arises under provision of Article 27.01 regarding said
        alterations.

        (1) Alterations due to the following causes:

        (a) Acts of God/providence

        (b) Acts/Maelstroms of war

        (c) Civil commotion

        (d) Exercises/Orders from government and other public agencies

        (e) Suspension and/or closure of Tour Services such as transport and accommodation
        Facilities

        (f) The offer of transport services not originally included in the travel plan.

        (g) Measures undertaken to ensure the safety of Tour Participants

        (2) Alterations related to the cancelled portion of the Package Tour Contract based on
        provisions from Article 16 through Article 18.

        29.02. The maximum amount of compensation payable by us for such alterations shall
        Be the amount as calculated by multiplying the Tour Price per Traveler for one Package
        Tour by the percentage set by us in excess of 15%. However, in cases where the amount
        of compensation per Traveler falls below 1,000 yen, we shall not be obliged to pay
        compensation for the alteration.

        29.03. In cases where it is clear that our accountability will arise concerning said
        alteration, based on the provision of Article 27.01, after we have paid compensation for the alteration in accordance with the provision of 29.01, the Traveler will be required to
        repay such compensation paid for said alteration. In such a case, based on the provision
        of the afore-mentioned Paragraph, we shall pay the balance by offsetting the amount of
        compensation payable by us, by the amount of compensation due to be repaid by the
        Traveler.

    • Article 30. - Accountability of the Traveler
      • 30.01. In cases where we have suffered damage due to the direct intentions and/or fault
        of a Traveler, said Traveler shall be required to compensate us for the damage.

        30.02. When the Traveler concludes the Package Tour Contract, the Traveler shall
        attempt to fully understand the contents of said Package Tour Contract, such as the
        right and obligations of the Traveler, etc., by utilizing information as provided by us.

        30.03. For the Traveler to receive the Tour Service as planned and described in the
        Contract Document, after the Tour’s start, the Traveler shall promptly inform us, or our
        business agent or the provider of said Tour Service at the Touring point, if and when the
        Traveler realizes that the Tour Service being offered differs from that as stated in the Contract Document.

  • Chapter 8 - Compensation Business Guarantee Bonds
    (In cases involving Security Members of the Association of Travel Agents)

    • Article 31. - Compensation Business Guarantee Bonds
      • 31.01. We hereby verify our status as a Security Member of the All Nippon Travel Agents Association (located at Tanakayama BLD. 5F 4-1-20 Toranomon Minato-ku Tokyo)

        31.02. The Traveler or Constituent Member, who has concluded the Package
        Tour Contract with us, is entitled to be reimbursed from Compensation Business
        Guarantee Bonds as deposited by the All Nippon Travel Agents Association as
        described in preceding Paragraph 31.01, up to the maximum amount of yen.

        31.03. As we have paid our share of the Compensation Business Guarantee Bonds to the
        Association of Travel Agents, in accordance with the provision of the first Paragraph of
        Article 22-10 of the Travel Agency Law, we have not deposited the Business Guarantee
        Bonds based on the first Paragraph of Article 7 of the Travel Agency Law.

  • Schedule I - Cancellation fees (related to Article 16.01)

    • Cancellation fees
      • 1. White Liner
        Classification Cancellation Fee

        (a) In cases where the Contract is cancelled no earlier than 3 days prior to the starting day of the Tour (except in the following cases from (b).

        50% of the Tour Price

        (b) In cases where the Contract is cancelled on the starting day of the Tour.

        100% of the Tour Price
        2. Asahiyama Zoo Bus pack
        Classification Cancellation Fee

        (a) In cases where the Contract is cancelled on the day before the starting day of the Tour.

        40% of the Tour Price

        (b) In cases where the Contract is cancelled on the starting day of the Tour (except in the following cases from (c)).

        50% of the Tour Price

        (c) In cases where the Contract is cancelled after the start of the Tour or the Traveler does not participate in the Tour without notice (no show).

        100% of the Tour Price

        Recital: The amount of the cancellation fee shall be clearly specified in the Contract Document.

  • Schedule II - Monetary Compensation for Alterations (related to Article 29.01)

      • Alterations Requiring Payable Compensation Percentage per Case (%)
        Prior to the start of the Tour After the start of the Tour
        (1) Alterations of the starting or final days of the Tour described in the Contract Document 2% 3%
        (2) Alterations of sightseeing locations or facilities (including restaurants) and other destinations of the Tour 1% 2%
        (3) Alterations to the class or facilities of Transport Facilities to those of lower rates than those described in the Contract Document (but limited only to cases where the total charged amount for altering the said class and facilities falls below the total amount for that as specified in the Contract Document)
        (4) Alterations in the class of the transport facilities or in the names of companies as specified in the Contract Document
        (5) Alterations to different flights at the departure airport and/or destination airport in Japan from those asspecified in the Contract Document.
        (6) Alterations/additions of Connecting or indirect flights as needed to supplement/replace direct flights scheduled to fly from Japan to outside of Japan according to the Contract Document.
        (7) Alterations to the type or name of accommodation facilities as specified in the Contract Document.
        (8) Alterations to the conditions of guest rooms as specified in the Contract Document, such as the type of guest rooms, facilities, scenery, etc.
        (9) Alterations in the items as specified in the tour title of the Contract Document, among the alterations specified in each item listed from 1 through 8 above. 3% 5%
      • Note 1. "Prior to the Start of the Tour" shall refer to cases where the Traveler has been
        notified of the relevant alteration, no later than the day prior to the starting day of the Tour, and "After the Start of the Tour" shall refer to cases where the Traveler has been notified of the relevant alteration on or after the starting day of the Tour.

        Note 2. When the Determinate Document has been delivered, this Schedule shall be applied after the "Contract Document" is read as the "Determinate Document" instead. In such a case, if any alterations take place between the described contents of the Contract Document and the described contents of the Determinate Document, or between the described content of the Determinate Document and the contents of the service actually offered, respective alterations shall be treated as a single case.

        Note 3. In cases where transport facilities related to the alterations described in (3) or (4) above involve the use of accommodation facilities, each overnight stay shall be treated as a single case.

        Note 4. Alterations in the names of the companies operating transport facilities under (4) Above, will not be applicable in cases where such alterations involve changes to a higher class or more sophisticated facilities.

        Note 5. Even if the alterations described in (4) or (7) or (8) above take place in multiple cases during one trip on a transport vehicle, or one overnight stay, each trip or overnight stay shall be treated as a single case respectively.

        Note 6. With reference to the alterations described in (9) above, the percentages from (1)

        through (8) shall not be applied, but rather that of the percentage as listed under (9).
  • PAGE TOP