Please settle your payment within 2 days after completion of booking. Your booking will be canceled if payment is not completed by the due date.
**Please settle payment immediately if your travel is within 2 days.
Requests for changes can be made through the website, phone, or email. If you contact us by email, we will consider the date of receipt of the email as date received.
Email: gs-world@goodsports.co.jp
Telephone: +81-11-624-8822 GOOD SPORTS
We are not responsible for any bank charges and exchange rate differences on cancellation refunds.
Extension fees will be charged accordingly.
(There is no discount on extention fees.)
Cancellations after the start of your rental period will not be accepted. Requests to shorten the rental end date will also not be accepted once your rental period starts.
However, in the case of injury incurred, refunds will apply for any remaining rental period dates two days after notification received.
(Example: Rental period 1st to 7th. Injury incurred and reported to us on the 3rd. Refund will be given for the remaining dates 5th to 7th.)
Our ski equipment is maintained at the highest standard, and is checked before the start of each rental period.
If equipment is lost, damaged, or stolen, contact us immediately.
If stolen, a police report will be required.
Please see below for damage and loss charges.