FAQ
Frequently Asked Rental Questions
Yes, but individually rented equipment will be same as set price.
For ski boots, provide your sole size (not shoe size), a 3 digit number (ex. 305mm) located on sole or side of your boots. For snowboard, provide your boot size. Binding will be adjusted accordingly.
Binding setting may vary depending upon delivery location. Please see below.
Courier Delivery Service
We deliver equipment with your binding adjusted to the sole size provided. You will be responsible to finalize your adjustment.
Staff Hotel Delivery
- Downtown Sapporo Hotels
Please bring your boots to the front desk and call our office at +81-11-624-8822 to request binding adjustment.
Self Pick-Up
Bring your boots when coming to the shop to pick up skis and ask for binding adjustment.
Courier Delivery Service
We are unable to deliver alternate sizes. Confirm shoe size before ordering.
Boots are usually prepared slightly larger than size of shoes. Bring thick socks or layered clothing.
Staff Hotel Delivery and Self Pick-up
If other sizes are available during office hours, you can change. Try on the sizes immediately after receiving the equipment. Try using thick socks or layered clothing to help the fitting.
Courier Delivery Service
No changes accepted.
Staff Hotel Delivery and Self Pick-up
If we have the equipment available, you can change for a ¥2,000 change fee.
Please contact us first.
Reservation cannot be cancelled after rental period starts and no refund for early return of equipment. In case of injury, see example below.
(Ex. Rental period 1st to 7th. Injury incurred and reported on the 3rd. Refund applies for 5th to 7th.)
Contact us first. After confirming, we may ask payment for any damage or loss incurred. Please see below for charges.
Equipment Damage/Loss Liability
- Ski and snowboard:
-Damaged: 20,000 Yen
-Lost: 30,000 Yen - Performance ski and snowboard:
-Damaged: 50,000 Yen
-Lost: 60,000 Yen - Boot: 15,000 Yen
- Binding: 10,000 Yen
- Poles: 3,000 Yen
- Adjustable ski pole: 5,000 Yen
- Snow suit: Lost/Damaged: 15,000 Yen
- Helmet: 15,000 Yen
- Binding part for snowboard (belt, ratchet) damaged: 1,000 Yen and up
Yes, it is possible. As we are located away from the ski resort area, please check the access in advance and visit us after making a reservation
Yes. Our Sapporo shop is located about 5 minutes on foot from JR Soen Station, the next stop from Sapporo Station. Booking not required but choice of equipment may be unavailable so we recommend booking in advance.
Due to hotel contact reasons we are unable to deliver or pick up equipment. For our customers who stay at these hotels, courier delivery is offered.
The procedure differs depending upon the area you are staying.
Courier Delivery Service
Our courier service Yamato Transport Co., Ltd. will deliver to your hotel the day before you arrive. Please check with the front desk for pick up location.
- RUSUTSU RESORT Hotel & Convention
- The Westin Rusutsu Resort
- The Vale Rusutsu
- Niseko Northern Resort An'nupuri
- Niseko Prince Hotel Hirafutei
- Hilton Niseko Village
- Hinode Hills Niseko Village
- One Niseko Resort Towers
- The Green Leaf Niseko Village
- Niseko Grand Hotel
- Chatrium Niseko Japan
- Yu Kiroro
- Tomamu The Tower
- RISONARE Tomamu
- Sahoro Resort Hotel
- New Furano Prince Hotel
- La Vista Furano Hills
- Hotel Bell Hills
- Hotel Edel Warme
- Hotel Naturwald Furano
- Resort Inn North Country
- URANO NATULUX HOTEL
- Authent Hotel Otaru
- Hotel Torifito Otaru Canal
- OMO5 Otaru by Hoshino Resorts
- Hotel Nord Otaru
- Otaru Asari Classe Hotel
Staff Hotel Delivery
・Downtown Sapporo Hotels
Equipment is delivered to your hotel prior to your rental start date.
Check with front desk. Try your equipment. If change is
required, contact us during office hours. Please note we cannot
exchange the morning of your rental start date.
Self Pick-Up Customers
Please visit our shop for self pick-up during operating hours and ensure to arrive at least 30 minutes before closing time to process your rental.
Either at our shop or at your hotel upon delivery.
Check with your accommodation. Paid ski lockers are available at the ski resorts. Please check with them.
No, we do not. Please ask the ski resort.
No, we do not. For ski lessons, please ask the ski resort.
Courier Delivery Service
Not available.
Staff Hotel Delivery・Self Pick-Up
We deliver the size indicated on your order form. If it doesn’t fit, let our staff know and we will exchange the size for you.
Courier Delivery Service
Only reservations accepted.
Staff Hotel Delivery・Self Pick-Up
If equipment available, rental is possible. Please call us.
Yes, if you self pick-up/return at our Niseko or Sapporo shop.
No, courier delivery cost is included in your online price.
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