The driver will meet you at the pick up point.
In event of flight delay or cancellation on travel date
In event of flight delay, we will wait as long as possible; however, due to scheduling we may have to cancel your booking. Please contact us immediately when you know your flight is delayed.
In event of flight cancellation, we will do all that is possible to reschedule your vehicle. Please contact us immediately when you know your flight is cancelled, and when your new expected arrival date and time will be. If rescheduling is not possible, we will take appropriate action.
Please note an extra fee may be charged when the departure is delayed due to passenger reason.
Departure time and route may be changed due to heavy weather or traffic conditions. You may be asked to use JR (Japan Railways) or other transportation systems if the freeway is closed and not expected to open due to natural calamities or traffic conditions. You will be expected to pay for these costs, and your charter fee will not be refunded.
Yell Kankou Co.,Ltd. Aoyanagi Kankou Bus Co.,Ltd. Chitose Sougo Kankou Bus Co.,Ltd. Hokuryo Koutsuu Co.,Ltd.